Policy

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Shipping & delivery

Tracked shipping, signature confirmation on high-value items, and insurance built into every order.

At a glance

What to expect

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Same-week ship

Sellers must ship within 3 business days. Most go out within 24 hours.

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Tracked end-to-end

Every order ships with carrier tracking. You'll get a notification at each stage.

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Signature confirmation

Orders over $500 require signature confirmation on delivery — no exceptions.

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Insurance included

Up to $5,000 of shipping insurance is included on every order. Higher values can opt into extended coverage.

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Pro packaging

Slabs in top loaders, sealed product in double-wall boxes. We audit packaging standards across all sellers.

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Carbon-neutral

We offset every shipment automatically. No checkbox, no add-on cost.

Shipping costs

Sellers set their own shipping prices and we surface the total cost up front — no surprises at checkout. Most U.S. orders ship for $4–$8; international orders vary by weight and destination.

For orders over $250, we encourage sellers to use insured priority shipping. Buyer Protection covers any gap between the seller's coverage and the order value.

Estimated delivery times

  • U.S. standard: 2–5 business days after the seller ships.
  • U.S. priority / expedited: 1–3 business days.
  • Authenticated orders: add 1–3 business days for the authentication leg.
  • Canada: 3–7 business days.
  • International (rest of world): 7–21 business days plus customs.
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Need it faster?

Filter by 'Ships today' on Explore to find listings that go out the same day.

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FAQ

When does the carrier pick up?expand_more
Sellers usually drop off the same day or next business day after you pay. Tracking updates the moment the carrier scans the package.
Why is my package taking longer than the estimate?expand_more
Carriers occasionally hit delays. If tracking hasn't moved for 5+ business days, open a case from your order and we'll investigate.
Can I change the delivery address after I order?expand_more
Only before the seller marks the order shipped. Open a chat from the order detail page to ask the seller.
Do you ship internationally?expand_more
Yes — most sellers ship within North America. International availability is shown on each listing.