The basics
When you can return an order
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Not as described
Item differs from the photos, condition grade, or description? Free return shipping, full refund.
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Damaged in transit
Photo evidence within 48 hours of delivery and we cover the return + the refund.
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Wrong item
Seller shipped the wrong slab, pack, or game? We'll arrange a return at no cost.
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Failed authentication
If our authentication partner flags a problem, the order is cancelled and refunded before it ships.
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Never arrived
Tracking shows delivery but the package is missing? Open a case and we'll investigate within 48 hours.
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What we can't return
Buyer's remorse, post-delivery damage, opened sealed product, and items kept past the 7-day window.
How to start a return
- Open the order from My orders.
- Tap “Return this item” and pick a reason.
- Upload photos (required for damage / not-as-described claims).
- Print the pre-paid label we email you and drop it off within 5 business days.
- Refund hits your original payment method within 3–5 business days of carrier scan.
FAQ
Do I pay return shipping?expand_more
Not when the seller is at fault (damaged, not as described, wrong item). For other accepted returns, return shipping is on the buyer.
How long do refunds take?expand_more
Most refunds land within 3–5 business days of the carrier scanning your return. Some banks take up to 10.
Can I exchange for a different item?expand_more
Not directly. We refund the order and you can purchase the replacement separately.
What if the seller refuses the return?expand_more
We arbitrate. Open a dispute from the order page and our team rules within 48 hours.
Are partial refunds possible?expand_more
Yes. For minor issues many disputes resolve with a partial refund — you keep the item, get a discount, and walk away.