Draft — replace before public launch.
We're here to help. Browse common topics below, or email support@raredepot.com and a human will get back to you within one business day.
Common questions
- How offers work. Buyers send an offer at any price; sellers can accept, counter, or decline. Pending offers expire after 48 hours.
- Shipping & tracking. Sellers add carrier and tracking on the order detail page after marking it shipped. You'll get a notification when your order moves between stages.
- Returns & disputes. If something arrives broken or not as described, message the seller first. If you can't resolve it, open a dispute from the order page and we'll step in.
- Reporting a listing or user. Tap the menu on any listing or profile and choose Report. Our team reviews every report.
- Blocking someone. Blocked users can't message you, comment on your listings, or appear in your feed. Manage blocks in Settings → Blocked users. Open settings →
Still stuck?
Email support@raredepot.com with your order number (if any) and a screenshot of the issue.